Service for Success…
Developing an Authentic Culture

Presenter: Natasha Reger
Format: Workshop
Duration: 3 hrs – 1 day

Organizations that prosper in the changing market place of the coming years will be those that succeed in adopting customer service as a way of life. Indifferent or poor service happens all by itself but exceptional service must be planned.

The hallmark of successful organizations will be their commitment to developing the skills and attitudes necessary to ensure service excellence is a way of life.

Today, organizations noted for providing outstanding service operate with a different set of values. These values are based on the belief that continuous improvement must become a habit, and that providing exceptional service is the job of everyone in an organization.

In this fun and interactive session you will learn:

• How you personally WIN by doing everything in your power to deliver your personal best.
• A unique and powerful process, originally developed by Disney Studios, to enable you to generate and implement innovative service ideas for your organization.
• How to identify who your ‘internal’ customers are and develop an Action Plan to serve them better.
• How to build your own strongly focused teams with a bias for developing and implementing Powerful Solutions.
• The Seven Key Principles for providing exceptional customer service.

You will leave “Service for Success” with the confidence, knowledge and motivation to make a significant contribution to your organization.